+251913453401     Addis Ababa, Ethiopia     markoschala@gullalletimes.com

Order Process

Only two input variables are needed to easily find the merchant and identify a particular merchandise item. The customer’s last full name is asked for verification purposes only.

gullalletimes website serves as a centralized online location for consumers to claim and process returns for participating merchants. As online shopping continues to grow, the added convenience of one single online destination to do returns for multiple merchants will increase. At the same time, participating merchants will place gullalletimes.com banner on their pages under return policies so that consumers could access the service directly from there. That way the domain name of the merchant will be pre-entered and the initial step even further simplified.

In case the merchandise was sent as a gift to another person who does not have access to the Internet, a toll-free telephone number will be provided to call in. An operator, with access to the Internet, will use the same exact sequence of onscreen entries and will relay options and procedures to the customer over the phone.

Order Number

The order number should ensure that the right item is identified. However, it is possible that the customer has ordered a few similar items but only wishes to return one of them, or the order number included multiple items. Hence a modification option is added to address that. In case the order number was assigned to a shipment that included multiple items, all items will be displayed and the customer will be asked to select those they wish to return.

In case a wrong item is identified, the customer will be taken one step back and asked to re-enter the initial information.

Return Policies

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.


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